Reflected Networks, LLC.

Subpoena Policy

Reflected Networks respects the privacy of its customers.  In accordance with relevant laws, Reflected’s policy prohibits the release of customer or account information except when required by law or in compliance with legal process served on Reflected and/or its affiliated entities.  Reflected is located in Waltham, Massachusetts and all subpoenas should be served at the location set forth below.  

Service of Subpoena, Warrant or Court Order

If you seek identity or account information of a Reflected customer in connection with: a) a civil matter or b) a criminal matter (if you are a member of law enforcement or governmental agency), you may mail, email Reflected with a valid subpoena, warrant or court order to:

Reflected Networks, LLC.

Attn: Compliance Department

738 Main St #195

Waltham, Massachusetts, 02451

E-mail: compliance@reflected.net

Reflected reserves the right to not accept service by email and require formal service at the above address. In such event the requesting agency or party will be notified within one business day of the requirement for formal service. Reflected’s acceptance of service by e-mail is deemed proper service and customer shall have no claim against Reflected based upon Reflected’s agreement to accept service in accordance with this policy.

Customer Notification and Compliance

Upon receipt of the valid subpoena, warrant or court order, Reflected shall promptly notify its customer via mail or e-mail unless specifically prohibited from doing so pursuant to the subpoena, warrant or court order.  Unless the subpoena, warrant or court order specifically and clearly indicate urgency of the request, or circumstances surrounding such request indicate an emergency, Reflected shall not immediately produce the requested information and customer shall have ten (10) business days to quash the subpoena or warrant in court or take other legal action.  

Reflected reserves the right (but is not obligated) to challenge the validity of any subpoena, warrant or court order, and/or the service thereof, or take such legal action to move to quash or obtain court order relieving Reflected of its obligation to respond.

In the event that the customer does not take action to quash the subpoena, warrant or court order within ten (10) business days and Reflected does not otherwise oppose the subpoena, warrant or court order, then Reflected will comply with the subpoena, warrant or court order as set forth below.

Compliance Costs

With respect to civil legal action (and not a criminal subpoena or warrant), by making the subpoena, warrant or court order request, you agree to pay Reflected the following costs associated with Reflected’s compliance:

• Research - $75  per hour  

• Mail/Overnight Delivery – Billed at Actual Cost 

• Copies/Materials (i.e. paper copies, disc, thumb drive, etc.) – Billed at Actual Cost 

Reflected reserves the right to require advance payment based upon reasonable estimate of the necessary compliance costs.

Compliance costs for criminal subpoenas or warrants will be charged to the requesting agency to the extent allowed by law.

Checks should be made payable to Reflected Networks, LLC. and mailed to the address listed above.  Reflected further reserves the right to charge customer (and customer agrees to pay) the above stated fees in connection with such notice and compliance procedures for criminal subpoena, warrant or court order to the extent the costs of compliance are not paid by the requesting agency.

Additional Documentation and Response

Customer understands that Reflected does not render legal advice nor legal services in connection with any such subpoena, warrant or court order and customer must consult with an attorney of its own choosing in connection therewith.  Reflected reserves the right to request a copy of the relevant complaint and/or supporting documentation evidencing the relevance of the information requested to the legal action and underlying subpoena, warrant or court order.  

Notwithstanding anything contained herein, Reflected reserves the right to disclose customer information to the extent Reflected deems it reasonable to do so, in its sole and exclusive discretion, in connection with: a) customer’s violation of any Reflected agreement or policy, and/or b) operational security of Reflected’s (and/or its customers’) networks, products, services or web properties and/or c) satisfaction of any other legal obligation.

Customer E-Mails and Chat Logs

Reflected does not, in the ordinary course of business, retain customer e-mails and/or chat logs.  Furthermore, upon termination of services for a customer or web property, because of data storage capacity constraints, Reflected permanently deletes any data stored in connection with such customer or web property.  Therefore, Reflected encourages any individual or agency seeking such information to make such request directly from the relevant customer.  

To the extent that any customer e-mail and/or chat log data may exist, Reflected will not release the contents of such date, even if locatable, except in circumstances specifically provided for pursuant to the Stored Communications Act, 18 U.S.C. § 2701 et seq.  

Reflected reserves the right to request a copy of the relevant complaint and/or supporting documentation evidencing the relevance of the information requested to the legal action and underlying subpoena.  

Policy Changes

Reflected reserves the right to modify the above stated policy at any time in its sole and exclusive discretion.